Terms and Conditions

Payments through Co-operative credit society

In case you pay through the methods of the Co-operative credit society (credit cards,) the RanuaZoo is responsible solely of marketing of the products and services as well as of delivering the purchased goods to the customer. In other words, the RanuaZoo takes care only of the marketing of the product, of the delivery of the purchased product to the customer and of the caring of possible reclamations. If needed, you may also direct the reclamations directly to: Suomen Verkkomaksut Oy

Suomen Verkkomaksut Oy functions as the seller for the products purchased through the Co-operative credit society and thus the transaction will be between the customer and the Suomen Verkkomaksut Oy. The seller is responsible of all obligations in regards of the transaction. Suomen Verkkomaksut Oy is also the receiver of the payment.

Suomen Verkkomaksut Oy
Corporate identity code: 2122839-7
Ylistönmäentie 26
40500 JYVÄSKYLÄ
Telephone: 0207 181830

Electronic banks, eBanks

The payments and credit services in regards to web-payments are operated by Suomen Verkkomaksut Oy (corporate identity code: 2122839-7) in co-operation with the Finnish banks and the Co-operative credit societies. Suomen Verkkomaksut Oy is the purchaser of the payment and the renderer of this payment to the merchant. For the customer this procedure functions the same way as the traditional web-payment system.

TERMS OF DELIVERY
 
Products and product-prices

The prices of the products are listed in accordance with the product information. All our products include value-added tax (VAT.) The taxes are listed in your shopping-basket and in the confirmation of your order.

Methods of payment

The Web-shop customers may pay their orders through the eBank or with credit-card.

Service-fee

Our packing- and delivery-fees are dependable of the methods of delivery and are added automatically to the final sum of the order.

Delivery

The day of our delivery is always Monday. We will send all your orders by mail on the next Monday following each of your orders. If any of our products are not available at the time of your order, we will contact you.  

Right of returning a product

You have the right to return purchased products within 14 days. You can return the product with no charge as a customer-return. The product that is being returned has to be unused and in its original condition.

Repair of a defect in manufacturing

If the delivered product has any defect due to manufacturing, you can make a defect-reclamation of the defected product and send this defected product as client-return to us by mail. Thus you do not have to pay any postage-fee. At the same time we ask you also to inform us if you are returning the product (in which case we will return the money back to you) or are you wanting us to replace the defected product (in which case we will send you a new product.)  For returning the money we ask you also to inform us your account number to which the money will then be returned.